Orders and Returns
You can order any of the products for sale by clicking the "Add to Cart" button and progressing through checkout. The item will be automatically be reserved for you pending payment. If we have not received contact or payment within 7 days then the product will be re-instated to stock.
As an alternative to using the on-line checkout method, you can also purchase items by contacting us. We will then manually mark the item as SOLD.
Items marked "RESERVED" are not currently available. Please do not attempt to purchase such products as payment will need to be refunded.
All purchases are dispatched within three working days of payment (unless otherwise stated). We will email you with a date of disptach. If you are unlikely to be at home for delivery, then for your convenience we are happy to change the shipping date where possible or send to an alternative address.
Delivery to UK addresses will generally be via Royal Mail Special Delivery or UPS - both are next day delivery. Items are insured whilst in transit.
Shipping to International addresses will generally be via International Signed-for delivery. This service will arrive via your national postal service and require a signature upon receipt. Large items (e.g. hollowware and canteens) may be sent via DHL, UPS or Parcel Force. Transit insurance for all international postal services is covered by a third party insurance policy.
In the unlikely event of disappointment, we offer a no quibble full money back guarantee, within ten days of receipt. Refunds will be made once we have received the goods.
In the event of loss or damage whilst in transit, reimbursement will be made once compensation has been made by the appropriate carrier or by our 3rd party insurance policy.